Your satisfaction is our priority. Learn about our hassle-free return process.
You have 30 days from the date of delivery to initiate a return. Items must be in original, unused condition with all packaging and tags intact.
Most items are eligible for return, except for custom or personalized products, intimate hygiene items, and products that have been used or damaged.
Email us at no-reply@nymphnotic.com or use our contact form with your order number and reason for return. We'll provide you with a return authorization number.
Carefully package the item in its original packaging. Include the return authorization number and a copy of your invoice. Seal the package securely.
Ship the package to our returns center. Use a trackable shipping method and keep your tracking number. We recommend using insured shipping for valuable items.
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive an email confirmation with refund details.
Refunds are processed to the same method used for payment
5-7 business days after return inspection
Available as an alternative to refunds
Standard returns require prepaid shipping
Defective or incorrect items qualify for free return labels
We recommend insuring packages over $50
Generally no, for hygiene and safety reasons. However, if the item is defective or not as described, we may accept returns on a case-by-case basis.
We'll gladly exchange it for the correct item or provide a full refund including return shipping costs.
After we receive and inspect your return, refunds are typically processed within 5-7 business days and may take additional time to appear in your account.
Yes! If you'd like to exchange for a different item, please contact us and we'll guide you through the process.
Need help with a return? We're here to assist you!
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